- Hacet Mah. Tosbağcı Sok. No:29/A Antalya/Alanya
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Distance Selling Agreement
This contract has been drawn up based on the obligation to conclude a contract for online sales in accordance with the Regulation on Distance Contracts Implementation Procedures and Principles published in the Official Gazette No. 25137, and its articles are as follows.
ARTICLE 1 – PARTIES
1.1 – SELLER INFORMATION
Title: ALANYANET İNTERNET İLETİŞİM TEKNOLOJİLERİ SAN. TRADE. LTD. ŞTİ. (Hereinafter referred to as SELLER.) Address: Hacet Mah. Tosbağcı Sok 29/A Alanya / Antalya Tel: 0850 885 07 85 Email: info@alanyanet.com.tr
1.2 – BUYER INFORMATION
BUYER is the person who is a member of the www.alanyanet.com.tr website. The address and contact information used when becoming a member or placing an order are taken as basis.
ARTICLE 2 – SUBJECT
The subject of this contract is the Law No. 4077 on the Protection of Consumers - Implementation of Distance Contracts regarding the sale and provision of the internet service of the BUYER, which is sold on the SELLER's website www.alanyanet.com.tr, whose qualifications and sales price are specified below. It covers the rights and obligations of the parties in accordance with the provisions of the Regulation on Principles and Procedures. With this contract, the SELLER undertakes to provide internet service to the BUYER, and the BUYER undertakes to pay the SELLER for this service by bank transfer or its own credit card.
ARTICLE 3 – PRODUCT/SERVICE INFORMATION SUBJECT TO CONTRACT
The services (tariffs) subject to the contract are as stated on the previous page.
ARTICLE 4 – GENERAL PROVISIONS
4.1 - BUYER declares that he/she has read and informed all preliminary information regarding the basic characteristics, sales price and payment method and provision of the contractual service or services specified in Article 3 and has given the necessary confirmation electronically.
4.2 – The SELLER is obliged to provide the service subject to the contract in accordance with the qualifications specified in the order, in return for the fee for the purchased service.
4.3 – In order to provide the service subject to the contract, the BUYER must pay the service fee with the payment method preferred. If the amount is not paid for any reason, there is a problem in collection, etc. In such cases, the service subject to the contract is not initiated and the SELLER cannot be held responsible for this situation. In addition, the SELLER has no responsibility for delays and errors arising from payment methods.
4.4 - After the service subject to the contract begins to be provided, in case the credit card used for payment is used unfairly and unlawfully by unauthorized persons, not due to the BUYER's fault, and if the relevant bank or financial institution does not pay the service fee to the BUYER, The service is stopped by the SELLER. SELLER cannot be held responsible for this situation.
4.5- If the SELLER cannot provide the service subject to the contract within the period due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation that prevent the provision of the service, it is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 10 days. The SELLER has no responsibility in case the BUYER suffers a loss due to the reasons explained.
4.6 – It is the BUYER's responsibility to take security measures such as virus protection, spam blocking and firewall to prevent any damage during the internet connection.
4.7 - BUYER is responsible for unauthorized and disturbing attempts of himself and/or his users on the internet, and is obliged to prevent such attempts, whether detected by himself or by the SELLER and reported to the BUYER. The BUYER will not engage in any unlawful or immoral purpose or mass promotion or similar commercial behavior in the e-mail messages he/she will send on the Internet, nor may he/she enter into the computer network of third parties illegally without the necessary permission and authority. If it is determined that the BUYER has engaged in the aforementioned behavior or violated the rights of other BUYERS, the contract is terminated by HATFİBER and HATFİBER does not take any responsibility for the irregularity.
4.8 – SELLER; BUYER is obliged to share his logs if information is requested by BTK, TİB and Authorized Authorities.
4.9 – This contract becomes valid when approved online by the BUYER.
ARTICLE 5 – RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw within 14 days from the purchase of the service subject to the contract. If the right of withdrawal is exercised within 14 days, the BUYER is obliged to pay the service usage fee for the period from the beginning of the service until the day of withdrawal. The right of withdrawal granted to the BUYER can be used in all tariffs. However, once the right of withdrawal is exercised, this right cannot be used a second time for the same service.
ARTICLE 6 – COMPETENT COURT
In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the SELLER's place of residence are authorized up to the value declared by the Ministry of Industry and Trade. If the order is concluded, the BUYER will be deemed to have accepted all the conditions of this contract.
Our policies
Information Security Policy
Our company provides services in the field of Internet Service Provision and Infrastructure Operation through wired and wireless networks. Our company is committed to protecting the confidentiality, integrity, and all physical and electronic information assets. Information and information security requirements will be aligned with our corporate objectives. Our company management will be open to change, employ well-trained and competent personnel, provide the financial resources necessary to compete within the sector, and maintain adequate equipment and infrastructure. Together with this infrastructure and personnel, the necessary financing will also be ensured. Business continuity and emergency plans, data backup procedures, protection against viruses and cyber attacks, access control systems, and information security incident reporting constitute the cornerstones of our core activities. As a result of risk assessments, identified vulnerabilities and threats will be eliminated to ensure secure access to the information of our customers and personnel.
In addition, as a result of risk assessments, our objectives will be determined, and the necessary resources and conditions will be provided to achieve these objectives.
In order to implement this policy, we expect our employees to adopt the requirements of the Information Security Management System as a working principle. All personnel and certain third parties will be provided with appropriate training regarding the Information Security Management System.
Applicable requirements related to information security and the opportunities and obligations arising from these requirements will be fulfilled and continuously improved. In addition, adaptation of our company, personnel, and all relevant parties to this system will be ensured.
Our Information Security Policy is reviewed annually, or in the event of significant changes related to our company, with the participation of management and unit managers to ensure its suitability, accuracy, and effectiveness, and its currency is maintained.
ALANYANET INTERNET COMMUNICATION TECHNOLOGIES INDUSTRY AND TRADE LIMITED COMPANY
Quality Policy
Through the ISO 9001:2015 Quality Management System, we consider quality as an essential and indispensable requirement, and within this framework we commit to:
- Prioritizing customer satisfaction above all in the services we provide,
- Closely following technological developments and delivering reliable, honest, well-planned, and timely services with a continuous improvement mindset,
- Working with qualified personnel by giving importance to regular training programs aimed at improving the skills and careers of our employees
We hereby commit to the above principles.
ALANYANET INTERNET COMMUNICATION TECHNOLOGIES INDUSTRY AND TRADE LIMITED COMPANY
Cookie Policy
As ALANYANET INTERNET COMMUNICATION TECHNOLOGIES INDUSTRY AND TRADE LIMITED COMPANY, we value your security and aim to inform our visitors about which cookies we use on our website, for what purposes they are used, and how you can change your cookie settings.
In order to provide better service, we process certain personal data through cookies. Please read this Cookie Policy to understand what personal data is collected and how it is processed. For more information, you may review our Privacy Policy or contact us directly.
What is a Cookie?
Cookies are small data files stored on your device to help websites function more efficiently. Since user information may be processed through cookies, users must be informed and provide consent in accordance with applicable data protection regulations.
We use various cookies to ensure that visitors can benefit from our website in the most efficient way and to improve user experience.
Types of Cookies Used
- Mandatory Cookies: These cookies enable the basic functions of the website. The website cannot function properly without them.
- Performance Cookies: These cookies collect anonymous information about website usage to improve performance.
- Functional Cookies: These cookies remember user preferences to provide personalized services.
- Advertising Cookies: These cookies are used to display advertisements relevant to users' interests and may belong to third parties.
Personal Data Processed via Cookies
Identity and contact information such as name, surname, email address, phone number, IP address, and location may be processed through cookies and stored during the service relationship period.
Purpose of Using Cookies
Cookies are used to ensure website security, improve functionality and performance, personalize services, enhance user experience, and fulfill legal obligations.
How Are Cookies Managed?
The use of cookies is entirely under the control of our users. You can delete or block cookies through your browser settings at any time. For more information, you can contact us at info@alanyanet.com.tr.
ALANYANET INTERNET COMMUNICATION TECHNOLOGIES INDUSTRY AND TRADE LIMITED COMPANY
Remote Working Policy
Purpose and Scope
This policy has been prepared in accordance with Article 14 of the Turkish Labor Law No. 4857 and defines the employment relationship in which employees perform their duties at home or outside the workplace using technological communication tools within the organizational structure established by the employer.
This policy applies to all employees of ALANYANET INTERNET COMMUNICATION TECHNOLOGIES INDUSTRY AND TRADE LIMITED COMPANY.
Basic Principles
- Arrangements related to the workplace where remote work will be performed must be completed before work begins. The method of covering the related costs will be determined jointly by the employee and employer.
- Unless otherwise agreed in the employment contract, the employer is responsible for providing the equipment and tools required for remote work. The rules for use, maintenance, and repair will be clearly communicated to the employee.
- The communication methods and working hours for remote work will be determined jointly by the employee and employer.
- The company will inform remote employees about data protection rules and relevant legislation and will take necessary measures to ensure data security.
- The working schedule and duration of remote work will be specified in the employment contract, and changes may be made in accordance with applicable legislation.
- The company will ensure occupational health and safety measures, provide necessary training, and take required precautions considering the nature of remote work.
ALANYANET INTERNET COMMUNICATION TECHNOLOGIES INDUSTRY AND TRADE LIMITED COMPANY